Refund and Return Policies
At Woofventure, all of our products are custom-made and personalized to order. Due to the bespoke nature of our products, we regret to inform you that returns, exchanges, and refunds are not accepted, unless the item is defective or incorrect due to an error on our part.
Non-Returnable Custom Products
As each item is crafted specifically to your provided specifications, we are unable to accommodate returns or cancellations once an order has been placed. We kindly ask that you review all personalisation details—such as length, colour, and design—carefully prior to completing your purchase.
Should you receive an item that is defective, damaged, or incorrect due to an error on our part, please notify us within five calendar days of delivery by contacting info@woofventure.com.
Your request must include:
- Your order number
- A detailed description of the issue
- Clear photographic evidence of the product and packaging
We reserve the right to review each case individually, and returns or refunds will be authorized solely at our discretion.
Damaged or Incorrect Items
If your order arrives in a damaged or defective condition, or you receive the incorrect item, please contact us promptly so we may evaluate the issue and determine an appropriate resolution. We may, at our discretion, offer a replacement, partial refund, or full refund depending on the circumstances.
Exchanges
Due to the custom nature of our products, exchanges are not available. If a replacement is deemed necessary, we will provide further instructions upon review.
Refund Process
Refunds, if approved, will be processed to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card provider to reflect the refund.
If it’s been more than 15 business days since your refund was approved and you haven’t received it, please contact us at info@woofventure.com.