Terms of Service
Last updated: 28.07.2025
Please read these Terms and Conditions carefully before ordering any products from www.woofventure.com.
1. Introduction
Welcome to Woofventure. These Terms and Conditions form a legal agreement between you, the customer, and Woofventure, operated from Tervuren, Belgium. By using our website and purchasing goods, you agree to be bound by these Terms. You must be at least 18 years old to place an order.
2. Communications
By making a purchase, you may choose to receive newsletters or promotional messages. You can unsubscribe anytime by contacting info@woofventure.com.
3. Purchases
To place an order, you are required to provide payment and shipping information. You warrant that your information is accurate and that you have the legal right to use your selected payment method.
We use third-party services to process payments. Orders may be refused or cancelled due to errors, suspicion of fraud or unauthorized activity.
4. Modifications to Service and Prices
Prices and product availability are subject to change without notice. We may modify or discontinue products at any time without liability.
5. Products
Product descriptions on our site are illustrative. Custom orders must be accurate and complete. Availability is not guaranteed, and changes may be communicated via social media or our website.
6. Personal Information
All personal data is handled per our Privacy Policy. Woofventure complies with the General Data Protection Regulation (EU) 2016/679 (GDPR).
By purchasing from us, you agree to be contacted via email or post about your product order.
7. Content
All site content is owned by or licensed to Woofventure. You may not copy, reuse, or republish our content without written permission.
8. Accounts
You must be over 18 to create an account. Provide accurate information and keep your credentials secure. We reserve the right to suspend or terminate accounts.
9. Error Reporting and Feedback
You may send feedback to info@woofventure.com. By doing so, you grant us a perpetual, royalty-free license to use your suggestions without restrictions.
10. Basis of Sale
Submitting an order is an offer to buy. A contract is formed only upon our confirmation email. You are responsible for reviewing the order details for accuracy.
11. Delivery
We dispatch to your specified address. Delays caused by shipping carriers are out of our control. Allow 10 days after the expected date to report a lost order.
If delivery fails due to incorrect address or uncollected parcels, redelivery costs may apply.
12. Returns and Cancellations
All products are custom-made. No returns, cancellations, or exchanges unless due to our error. Contact info@woofventure.com within 5 days of delivery for defects, including:
- Order number
- Description of issue
- Clear photos
Approved refunds are processed within 10 business days.
13. Cookies
We use cookies to enhance your browsing experience, provide analytics, and deliver personalized marketing. By using our website, you consent to our use of cookies in accordance with our Cookie Policy.
14. Amendments to Terms
We may update these Terms at any time. Continued use of our site implies agreement to the updated Terms. Please check back regularly.
15. Jurisdiction and Governing Law
These Terms shall be governed by and construed in accordance with the laws of Belgium. Any disputes will be resolved under the exclusive jurisdiction of the courts of Belgium.
16. Acknowledgement
By using services provided by us, you acknowledge that you have read these terms of service and agree to be bound by them.
17. Contact Us
For questions or assistance, please contact: info@woofventure.com