FAQ's
Searching for more on Woofventure?
Q: Do you have a physical store?
A: No, we operate online only.
Q. I would like to collaborate with Woofventure, who do I contact?
A: That's exciting! Please contact us via email at info@woofventure.com or on Instagram at @woofventure_com
Q: Why haven't I got confirmation for my order?
Product & Sizing
Q: What size collar should I order for my dog?
A: We offer collars in a range of sizes. Please refer to our ‘Size Guide’ to find the best fit based on your dog’s neck measurement.
Q: If the size of the collar is wrong can I return it?
A: Unfortunately, we do not accept returns or exchanges for collars due to their customised nature. All returns are at Woofventure’s discretion. We highly recommend using our 'Size Guide' before placing your order to ensure the perfect fit. If you have any questions or concerns, feel free to contact us via email at info@woofventure.com or on Instagram @woofventure_com
Q: Are your collars and leads suitable for both small and large dogs?
A: Yes! For Biothane collars, we recommend selecting the 16mm Biothane for smaller dogs, the 19mm Biothane for medium sized dogs and the 25mm Biothane for large dogs. As for Biothane leads, we recommend the 16mm Biothane for small dogs and the 19mm Biothane for medium to large dogs. For paracord leads it is recommended to choose 3mm paracord and for medium to large dogs, 4mm paracord.
Q: Can I customize a collar or lead?
A: Absolutely! We offer personalisation options, such as, colour choices, Biothane width, hardware colour and even custom sizing.
Q. What materials are your collars and leads made from?
A: We use high-quality, durable materials of Biothane and paracord to ensure strength, safety, and comfort.
Q. What is Biothane?'
Biothane is a durable, waterproof, and flexible synthetic material made by coating polyester webbing with TPU or PVC. It’s strong, easy to clean, and often used as a vegan alternative to leather in collars, harnesses and leads
Q. Why use paracord for dog collars and leads?
Paracord is an excellent material for dog collars and leads because it’s incredibly strong, lightweight, and resistant to wear. Originally made for parachutes, it can handle heavy pulling and rough conditions—perfect for active dogs. It’s also flexible and comfortable for both dogs and handlers, and it comes in a wide variety of colourss and patterns, making it ideal for custom, stylish designs
Orders, Shipping & Returns and warranty
Q: Which countries do you ship to?
A: We currently ship to 26 European countries and the UK. A full list is available on our Shipping Policy page.
Q: How much does delivery cost?
A: Within Belgium the delivery cost is €6,85. To France, Germany, Luxembourg and the Netherlands the delivery cost is €11,60, and to the rest of Europe the cost is €13,75. The delivery cost to the UK is €16,10.
Q: How long will it take to receive my order?
A: All items are handmade to order. Please allow up to 5 days for processing and approximately 7 days for shipping.
Q: Do you accept returns or exchanges?
A: Generally, we do not accept returns or exchanges for our products unless there is fault on our behalf such damage to the product upon arrival or if the wrong item was sent. Please see more on our ‘Refund and Return Policies’ Page
Q: My item arrived damaged—what should I do?
A: We're so sorry! If your order arrives in damaged or in a defective condition, or you receive the incorrect item, please contact us promptly at info@woofventure.com so we may evaluate the issue and determine an appropriate resolution. We may, at our discretion, offer a replacement, partial refund, or full refund depending on the circumstances.
Q: Can I make changes after placing an order?
A: We begin making your item soon after purchase, therefore making changes after placing an order is not permitted.
Q: What are the warranties of your products?
A: We do not wish to see our products end up in landfill therefore we offer a life time warranty on our hardware. If your hardware breaks or is found to be faulty, we will replace it (where possible) or restyle the product, at no cost to you.
Product Care & Maintenance
Q: How do I clean my dog’s collar or lead?
A: Most of our collars and leads can be hand-washed with mild soap and warm water. Avoid soaking any hardware for too long and always air dry flat.
Q: Is your hardware rust-proof?
A: We use high-quality nickel coated metal hardware. While it's designed to resist rust, we recommend drying it thoroughly after exposure to water.
Safety & Use
Q: Are your collars and leads suitable for strong pullers or large breeds?
A: Yes! Just be sure to select the correct size and strength option. Always check for wear and tear.
Q: How often should I check the collar for wear?
A: We recommend inspecting your collar and lead weekly. If you see signs of fraying or rust, discontinue use and contact us.
Terms, Conditions & Guarantees
Q: Do your products come with a warranty?
A: We stand behind the quality of our handmade goods. We’ll repair or replace items with faults due to craftsmanship within 30 days. Damage from chewing or wear isn't covered.
Q: What’s your liability policy?
A: Our products are designed for supervised use only. Due to the customisable and handmade nature of our collars and leads, it is the customer’s responsibility to ensure proper fit, selection, and usage. We are not liable for any injury, damage, or loss resulting from misuse, lack of supervision, improper sizing, or failure to regularly inspect the item for wear.
Need More Help?
Q: I still have a question, how can I contact you?
A: Reach out to us at info@woofventure.com or on Instagram @woofventure_com and we will get back to you within 1-2 working days.